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RoMed Klinik Wasserburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Simon Brunnlechner

Pflegedienstleitung

Phone: 08071 -77-4750
Fax: 08071-77-4729
Mail: ed.dem-or@saw.kcabdeef

Susanne Stadler

QMB

Phone: 08071 -77-4730
Fax: 08071-77-4729
Mail: ed.dem-or@saw.kcabdeef

Anonymous input options exist: Yes

Anonyme Beschwerden können auf den Patientenfragebögen aufgeführt werden.
Patient surveys were conducted: Yes
Referral surveys were conducted: No