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Vitos Kinder- und Jugendklinik für psychische Gesundheit Kassel

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Viola Abermet

Qualitätsmanagementkoordination

Phone: 05624 -60-10320
Mail: ed.nessehruk-sotiv@mq

Advocates

Herbert Griesel

Patientenfürsprecher

Phone: 0175 -3447971-
Mail: ed.nessehruk-sotiv@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No