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Helios St. Josefshospital Uerdingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stephanie Wenzel

Zufriedenheitsmanagerin

Phone: 02151 -452-7776
Fax: 02151-452-352
Mail: ed.tiehdnuseg-soileh@leznew.einahpets

Advocates

Jürgen Hilgers

Patientenfürsprecher

Phone: 02151 -32-0
Fax: 02151-452-352
Mail: ed.tiehdnuseg-soileh@sreglih.negreuj

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: No