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Klinik Füssen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Erste Rückmeldung an die/den Beschwerdeführer:in innerhalb von 14 Tagen nach Eingang der Beschwerde.

Contact persons

Sarah Neumayr

Stabsstelle Qualitätsmanagement und Qualitätssicherung

Stadtbleiche 1
87629 Füssen

Phone: 08341 -42-3094
Fax: 08341-42-3036
Mail: ed.fk-lao-nekinilk@ryamueN.haraS

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey

Kontinuierliche Durchführung der Befragung.
Referral surveys were conducted: Yes
Website for the referrer survey

Durchführung alle drei Jahre.