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Sternbuschklinik Kleve

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marion Hillgärtner

Qualitätsmanagementbeauftragte

Nassauerallee 93-97
47533 Kleve

Phone: 02821 -81-1025
Fax: 0221-8284-2864
Mail: ed.rvl@rentreagllih.noiram

Advocates

Wilhelm Fischer

Ombudsperson

Nassauerallee 93-97
47533 Kleve

Phone: 02821 -81-1525
Mail: ed.rvl@rehcsif.mlehliw

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes