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St. Marienhospital Vechta

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Britta Blonske

Abteilung Qualitätsmanagement und Organisationsentwicklung

Marienstraße 6-8
49377 Vechta

Phone: 04441 -99-1050
Mail: ed.gnutfits-ses@eksnolb.attirb

Advocates

Günter Meyer

Patientenfürsprecher

Marienstraße 6-8
49377 Vechta

Phone: 0152 -08976768-
Mail: ed.cev-hk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes