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Katholische Hospitalgesellschaft Südwestfalen gGmbH - St. Josefs-Hospital

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniela Weiper

Wirtschafts- und Versorgungsdienst

Uferstraße 7
57368 Lennestadt

Phone: 02723 -606-1801
Mail: ed.tfahcslleseglatipsoh@gnudlemkceur

Advocates

Ingrid Stelling

Patientenfürsprecherin

Uferstraße 7
57368 Lennestadt

Phone: 02723 -606-0
Mail: ed.tfahcslleseglatipsoh@ofni

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes

Befragung finde im Rahmen der zertifizierten Zentren statt