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Städtisches Klinikum Dresden - Standort Friedrichstadt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Constanze Schlegel

Assistentin Kaufmännischer Direktor / Beschwerdemanagement


01067 Dresden

Phone: 0351 -480-4747
Fax: 0351-480-4266
Mail: ed.nedserd-mukinilk@tnemeganamedrewhcseb

Explanations

Patientenfürsprecherin für Patienten der Klinik für Psychiatrie und Psychotherapie


Advocates

Friedrich Krüse

Patientenfürsprecher


01067 Dresden

Phone: 0351 -488-5361
Mail: ed.xmg@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes