Zentrum für Psychische Gesundheit Neckar-Odenwald

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Leiterin Stabsstelle Qualitätsmanagement

Petra Schäfer

Knopfweg 1
74821 Mosbach

Phone: 06222-55-2029
Fax: 06222-55-1823
Mail: ed.hcolseiw-nzp@refeahcs.artep

Advocates

Patientenfürsprecher

Dirk Lorenzen

Knopfweg 1
74821 Mosbach

Phone: 06222-55-2495
Fax: 06222-55-2484
Mail: ed.hcolseiw-nzp@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes