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St. Nikolaus-Hospital

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Gisela Dressel

Beauftragte des Beschwerdemanagements


47540 Kalkar

Phone: 02821 -490-1004
Mail: ed.elkk@tnemeganamedrewhcseb

Advocates

Helma Altes

Patientenfürsprecherin


47540 Kalkar

Phone: 02824 -5311-
Mail: ed.elkk@relsseik.ekieh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes