Klinik für Psychosomatische Medizin

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Qualitätsmanagement

Rüdiger Knorr

Am Gesundbrunnen 20-26
74074 Heilbronn

Phone: 07134-75-6350
Mail: ed.fohnessiew-mukinilk@rronk.r

Advocates

Patientenfürsprecher

Thomas Brodhag

Am Gesundbrunnen 20-26
74074 Heilbronn

Phone: 07134-75-7300
Mail: ed.fohnessiew-mukinilk@gahdorb.t

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

werden regelmäßig durchgeführt
Referral surveys were conducted: Yes

werden regelmäßig durchgeführt