Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

VA - Beschwerdemangement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jeannette Mehr

Zentrales Qualitätsmanagement

Friesener Str. 49
96317 Kronach

Phone: 09547 -81-0
Mail: ed.dem-obeg@grebneztuk

Daniela Jost

Gesamtleitung Qualitätsmanagement - Gesundheitseinrichtungen des Bezirks Oberfranken (GeBO)

Friesener Str. 49
96317 Kronach

Phone: 09547 -81-0
Mail: ed.dem-obeg@grebneztuk

Advocates

Elfriede Langheinrich

Patientenfürsprecherin

Friesener Str. 49
96317 Kronach

Phone: 09547 -81-0
Mail: ed.dem-obeg@grebneztuk

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes