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Dr. Frühauf Klinik e.K.

Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Jutta Sander-Falanga

Sozialarbeiterin

Scheffelstr. 83
63071 Offenbach

Phone: 069 -850010-
Mail: ed.fuaheurf-rd-kinilk@ofni

Advocates

Birgit Hauser

Patientenaufnahme/Verwaltung

Scheffelstr. 83
63071 Offenbach

Phone: 069 -850010-
Mail: ed.fuaheurf-rd-kinilk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No