Complaint management
| Structured complaint management was introduced: Yes |
|
Das PNZ greift auf die Möglichkeiten der Kinderklinik zurück |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Arnd Dickel
marketing
Wichernstraße 40
57074 Siegen
Phone:
0271
-2345442-
Mail:
ed.kinilkrednik-krd@lekcid.dnra
Arnd Dickel
marketing
Wichernstraße 40
57074 Siegen
Phone:
0271
-2345442-
Mail:
ed.kinilkrednik-krd@lekcid.dnra
Advocates
Silke Schitz
Extern
Wichernstraße 40
57074 Siegen
Phone:
0271
-2345442-
Mail:
ed.kinilkrednikkrd@gnitrekram
| Anonymous input options exist: No |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |