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Ev. Krankenhaus Hamm

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Olesja Born

Beschwerdemanagement

Phone: 02381 -589-1751
Fax: 02381-589-1177
Mail: ed.nekinilk-oelav@mmah.gnuniem

Advocates

Sigrid Pleuger

Patientenfürsprecherin/Leitung der Grünen Damen

Phone: 02381 -589-1293
Fax: 02381-589-1567
Mail: ed.mmahkve@nemadeneurg

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes