Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Carolin Bode
Qualitätsmanagementbeauftragte
Goslarsche Landstraße 60
31135 Hildesheim
Phone:
05121
-103-7370
Mail:
ed.soema.miehsedlih@dz.mq
Advocates
Luzia Burkard
Patientenfürsprecherin
Goslarsche Landstraße 60
31135 Hildesheim
Phone:
0176
-30055832-
Mail:
ed.soema.miehsedlih@ofni
Bernward Burkard
Patientenfürsprecher
Goslarsche Landstraße 60
31135 Hildesheim
Phone:
0176
-30055729-
Mail:
ed.soema.miehsedlih@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |