Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sissi Artmann

Diplompsychologin/Koordinatorin für Lob, Fehler und Beschwerden

Freiherr-vom-Stein-Straße 2
83022 Rosenheim

Phone: 08071 -71-586
Mail: ed.obk@nnamtra.issis

Sieglinde Mayer

Stelle für Beschwerdemanagement

Freiherr-vom-Stein-Straße 2
83022 Rosenheim

Phone: 08071 -71-594
Mail: ed.obk@reyam.ednilgeis

Kathrin Czernin

Zentrale Stelle für Beschwerdemanagement

Freiherr-vom-Stein-Straße 2
83022 Rosenheim

Phone: 08071 -71-550
Mail: ed.obk@ninrezc.nirhtak

Advocates

Marianne Deißenböck

Patientenfürsprecherin

Freiherr-vom-Stein-Straße 2
83022 Rosenheim

Phone: 08071 -71-313
Mail: ed.obk@kceobnessied.ennairam

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes