Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Tanja Feller

Lob- und Beschwerdemanagement


24917 Flensburg

Phone: 0461 -816-1030
Fax: 0461-816-2012
Mail: gro.resetlam@relleF.ajnaT

Advocates

Verein Patientenombudsmann/-frau Schleswig-Holstein e. V.

Patientenombudsmann/ -frau


24917 Flensburg

Phone: 04551 -803-422
Fax: 04551-803-421
Mail: ed.nnamsdubmonetneitap@ofni

Anonymous input options exist: Yes
Website of the contact form

zusätzlich seit Oktober 2020 über Inhouse-Sayway-Standterminals

Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

schriftlich unregelmäßig, mündlich regelhaft bei Bedarf im Rahmen des kollegialen Austausches