Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Antonia Schicketanz-Wilhelm

Projektmanagement

Fehrbelliner Straße 38
16816 Neuruppin

Phone: 03391 -39-11132
Fax: 03391-39-11139
Mail: ed.nekinilk-renippur@edrewhcseb

André Kruschat

Qualitätsmanagement

Fehrbelliner Straße 38
16816 Neuruppin

Phone: 03391 -39-11134
Fax: 03391-39-11139
Mail: ed.nekinilk-renippur@edrewhcseb

Florian Zeddies

Qualitätsmanagement

Fehrbelliner Straße 38
16816 Neuruppin

Phone: 03391 -39-11135
Fax: 03391-39-11139
Mail: ed.nekinilk-renippur@edrewhcseb

Franziska Paul

Projektmanagement

Fehrbelliner Straße 38
16816 Neuruppin

Phone: 03391 -39-11131
Fax: 03391-39-11139
Mail: ed.nekinilk-renippur@edrewhcseb

Lisa-Marie Jestram

Projektmanagement

Fehrbelliner Straße 38
16816 Neuruppin

Phone: 03391 -39-11133
Fax: 03391-39-11139
Mail: ed.brku@edrewhcseb

Advocates

Hartmut Prahtel

Patientenfürsprecher

Fehrbelliner Straße 38
16816 Neuruppin

Phone: 03391 -39-11197
Fax: 03391-39-11110
Mail: ed.brku@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

über Patienten-Cockpits am Bett, regelmäßige Befragung über externe Firma (alle 2 Jahre)

Referral surveys were conducted: Yes

regelmäßige Befragung über externe Firma (alle 2 Jahre)