Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claus Enneper

Beschwerdemanager

Hermann-Ehlers-Straße 7
26160 Bad Zwischenahn

Phone: 0441 -9615-307
Mail: ed.kjk@repenne.sualc

Advocates

Otto Hüfken

Patientenfürsprecher

Hermann-Ehlers-Straße 7
26160 Bad Zwischenahn

Phone: 0441 -9615-271
Mail: ed.kjk@nekfeuh.otto

Anonymous input options exist: Yes
Website of the contact form

Anonyme Beschwerden können nicht bearbeitet werden

Patient surveys were conducted: Yes

Kontinuierliche Patientenbefragung auf den Stationen

Referral surveys were conducted: Yes