Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Thomas Plenge
Patientenfürsprecher
Phone:
02871
-20-2408
Mail:
ed.tlohcob-senga-ts@rehcerpsreufnetneitap
Birgit Schlütter
Sekretariat Verwaltungsleitung/Pflegedienstleitung/ Beschwerdemanagement
Phone:
02872
-802-208
Fax: 02872-802-371
Mail:
ed.lmwk@edehr-tnemeganamedrewhcseb
Advocates
Thomas Plenge
Patientenfürsprecher
Phone:
02871
-202408-
Mail:
ed.tlohcob-senga-ts@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |