Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Beate Messing
Patientenfürsprecherin
Phone:
02131
-888-1169
Mail:
ed.mukinilkdnalniehr@gnissem.etaeb
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |