Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Geschäftsführer
Uwe Brogsitter
Hauptstr. 166
53489 Sinzig
Phone: 02642-407-0
Fax: 02642-407-155
Mail: ed.kinilk-latrha@ofni
Pflegedienstleiter
Markus Laubach
Hauptstr. 166
53489 Sinzig
Phone: 02642-407-0
Fax: 02642-407-155
Mail: ed.kinilk-latrha@ofni
Anonymous input options exist: Yes Website of the contact form |
Patient surveys were conducted: Yes Website for the patient survey |
Referral surveys were conducted: Yes Website for the referrer survey |