Ahrtal-Klinik

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Geschäftsführer

Uwe Brogsitter

Hauptstr. 166
53489 Sinzig

Phone: 02642-407-0
Fax: 02642-407-155
Mail: ed.kinilk-latrha@ofni

Pflegedienstleiter

Markus Laubach

Hauptstr. 166
53489 Sinzig

Phone: 02642-407-0
Fax: 02642-407-155
Mail: ed.kinilk-latrha@ofni

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: Yes
Website for the referrer survey