Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Markus Laubach
Pflegedienstleiter
Hauptstr. 166
53489 Sinzig
Phone:
02642
-407-0
Fax: 02642-407-155
Mail:
ed.kinilk-latrha@ofni
Advocates
Markus Laubach
Pflegedienstleiter
Hauptstr. 166
53489 Sinzig
Phone:
02642
-407-0
Fax: 02642-407-155
Mail:
ed.kinilk-latrha@ofni
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey |