Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katja Scharloh-Hansch

Mitarbeiterin Qualitätsmanagement

Am Wienebütteler Weg 1
21339 Lüneburg

Phone: 04131 -60-10035
Fax: 04131-60-290023
Mail: ed.grubeneul.kp@gnunieMerhI

Stefan Olmützer

Leitung Qualitätsmanagement

Am Wienebütteler Weg 1
21339 Lüneburg

Phone: 04131 -60-10035
Fax: 04131-60-2910023
Mail: ed.grubeneul.kp@gnunieMerhI

Advocates

Petra Andreas-Siller

Patientenfürsprecherin

Am Wienebütteler Weg 1
21339 Lüneburg

Phone: 04131 -60-10046
Mail: ed.grubeneul.kp@rellis-saerdna.artep

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: No