Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Standard Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Generelles Ziel: Rückmeldung so zeitnah wie möglich. |
Contact persons
Julia Dietrich
Leitung Patientenservicecenter
Phone:
03741
-49-3344
Fax: 03741-49-4399
Mail:
ed.tiehdnuseg-soileh@hcirteid.ailuj
Catharina Bräunlich
Patientenservicecenter
Phone:
03741
-49-13488
Fax: 03741-49-4399
Mail:
ed.tiehdnuseg-soileh@hcilnuearb.anirahtac
Advocates
Silke Dörr
Patientenfürsprecherin
Phone:
03741
-49-0
Fax: 03741-49-4499
Mail:
ed.tiehdnuseg-soileh@neualp.ofni
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |