Sana Kliniken Muldental GmbH - Klinikum Grimma

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Der Umgang mir mündlichen Beschwerden ist geregelt.

Handling of written complaints is regulated: Yes

Der Umgang mir schriftlichen Beschwerden ist geregelt.

Time targets for acknowledgement are defined: Yes

Eine schriftliche Festlegung besteht für das Beschwerdetelefon

Gritt Meißner

Sekretärin

Kleiststraße 5
04668 Grimma

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No