Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Janine Skara
Referentin für Unternehmenskommunikation
Phone:
036338
-65-280
Fax: 036338-65-284
Mail:
ed.tiehdnuseg-soileh@araks.eninaj
Alica Koppetzki
Sekretariatspersonal im Verwaltungsbereich
Phone:
036338
-65-280
Fax: 036338-65-284
Mail:
ed.tiehdnuseg-soileh@ikzteppok.acila
Advocates
Elke Landsiedel
Patientenfürsprecher
Phone:
036338
-65-221
Fax: 036338-65-284
Mail:
ed.tiehdnuseg-soileh@edorehcielb.ofni
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |