Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

VA - Beschwerdemangement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Maria Winter

Zentrales Qualitätsmanagement

Eppenreuther Str. 9a
95032 Hof

Phone: 0921 -283-0
Mail: ed.dem-obeg@htueryab

Daniela Jost

Gesamtleitung Qualitätsmanagement - Gesundheitseinrichtungen des Bezirks Oberfranken (GeBO)

Eppenreuther Str. 9a
95032 Hof

Phone: 0921 -283-0
Mail: ed.dem-obeg@htueryab

Advocates

Sabine Kästle

Patientenfürsprecherin

Eppenreuther Str. 9a
95032 Hof

Phone: 0921 -283-0
Mail: ed.dem-obeg@htueryab

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes