Complaint management

Structured complaint management was introduced: Yes

https://www.uniklinik-ulm.de/service/lob-und-beschwerde.html

Written concept exists: Yes

Leitfaden für das Beschwerdemanagement

Handling of oral complaints is regulated: Yes

https://www.uniklinik-ulm.de/patienten-besucher/lob-beschwerde.html

Handling of written complaints is regulated: Yes

https://www.uniklinik-ulm.de/patienten-besucher/lob-beschwerde.html

Time targets for acknowledgement are defined: Yes

Advocates

Doris Henne-Bruns

Ombudsperson


89070 Ulm

Phone: 0731 -500-43001
Fax: 0731-500-43002
Mail: ed.mlu-kinilkinu@elkrem.artep

Gerhard Lang

Ombudsperson


89070 Ulm

Phone: 0731 -500-43001
Fax: 0731-500-43002
Mail: ed.mlu-kinilkinu@elkrem.artep

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes