Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sabine Hübler
Ltg. Qualitäts- und Risikomanagement
Augustenburger Platz 1
13353 Berlin
Phone:
030
-4593-2201
Fax: 030-4593-2202
Mail:
ed.bzhd@relbeuhs
Marcel Witte
Referent Interne Dienste
Augustenburger Platz 1
13353 Berlin
Phone:
030
-4593-1205
Fax: 030-4593-1210
Mail:
ed.bzhd@ettiwm
Advocates
Heike Brodowski
Patientenfürsprecherin
Augustenburger Platz 1
13353 Berlin
Phone:
030
-40508485-
Mail:
ed.etirahc-czhd@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Über Feedbackflyer können auch anonym Meldungen vorgenommen werden. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |