Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
http://www.zentralklinikum-suhl.de/patientenservice/patientenfuersprecher.html
Advocates
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Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey |