Bezirkskrankenhaus Bayreuth - Tagesklinik für Kinder- und Jugendpsychiatrie und -psychotherapie in Bamberg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

VA - Beschwerdemangement

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Daniela Wehrle

Gesamtleitung Qualitätsmanagement - Gesundheitseinrichtungen des Bezirks Oberfranken (GeBO)

Buger Str. 80
96049 Bamberg

Sabine Kästle

Patientenfürsprecherin

Buger Str. 80
96049 Bamberg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes