Psychiatrische Tagesklinik Neumünster gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Leiterin Koordinatorin Qualitätsmanagement

Anna Rudolf-Laga

Phone: 04321-905-0
Fax: 04321-905-109
Mail: ed.smn-krd@lleunknhah-mq

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No