Klinik Preetz - Krankenhaus des Kreises Plön

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Maike Dannenberg

Qualitätsbeauftragte

Am Krankenhaus 5
24211 Preetz

http://www.patientenombudsmann.de

Albrecht Schmidt

Patientenombudsmann

Am Krankenhaus 5
24211 Preetz

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No