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Westerstede

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Gregor Glathe

Beschwerdemanagement

Lange Straße 38
26655 Westerstede

Phone: 04488 -50-7310
Mail: gro.rhewsednub@esserpedetsretsewshrkwb

Advocates

Thomas Raschkowski

Patientenbeauftragter

Lange Straße 38
26655 Westerstede

Phone: 0151 -20566436-
Mail: ed.edetsretsew-kwb@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes