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Krankenhaus Waldfriede e.V.

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claudia Pirk

Qualitätsmanagerin

Phone: 030 -81810-346
Mail: ed.edeirfdlaw@mq

Advocates

Saskia Möschl

Patientenfürsprecherin

Phone: 030 -81810-8348
Mail: ed.nilreb@edeirfdlaw-ftap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes

Kontinuierliche Befragung auf den Stationen.
Referral surveys were conducted: Yes

Alle 3 Jahre für Krebszentrum.