VENEN-CLINIC

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Chefarzt und die jeweiligen Abteilungsleitungen

Chefarzt

Peter-Matthias Baier

Phone: 02641-8009-0
Fax: 02641-8009-99
Mail: ed.cinilc-nenev@ofni

Verwaltungsleitung

Dirk Hoffmann

Phone: 02641-8009-0
Fax: 02641-8009-99
Mail: ed.cinilc-nenev@ofni

Anonymous input options exist: Yes

es steht ein Lob- und Beschwerdebriefkasten zur Verfügung

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes