Vitos Klinikum Heppenheim Standort Lampertheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

MC

Laura Schmidt

Phone: 06252-16-348
Mail: ed.miehneppeh-sotiv@ofni

Advocates

Patientenfürsprecherin

Christa Herweh

Phone: 06252-16-0
Mail: ed.miehneppeh-sotiv@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes