Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Beschwerdeeingänge werden innerhalb von zwei Wochen beantwortet. |
Explanations
Patientenreferentinnen am Standort Bad Homburg bearbeiten zentral alle Beschwerde-Eingänge der drei Standorte.
Contact persons
Marcel Blaeschke
Leiter Patientenverwaltung
Woogtal Str. 7
61462 Königstein
Phone:
06174
-208-120
Fax: 06174-208-155
Mail:
ed.nietsgineok-fesoj-ts@gnutlawrevnetneitap
Advocates
Maria Magdalena De Zotti
Patientenfürsprecherin
Woogtal Str. 7
61462 Königstein
Phone:
06174
-208-0
Fax: 06174-208-155
Mail:
ed.nietsgineok-fesoj-ts@gnutlawrevnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |