DRK-Krankenhaus Mölln-Ratzeburg gGmbH
Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Leitung Qualitätsmanagement/ stellv. Verwaltungsleitung
Daniela Fischer
Röpersberg 2
23909 Ratzeburg
Phone: 04541-884-412
Fax: 04541-884-500
Mail: ed.suahneknark-krd@rehcsifd
Qualitätsmanagement
Annika Grindel
Röpersberg 2
23909 Ratzeburg
Phone: 04541-884-5789
Fax: 04541-884-500
Mail: ed.suahneknark-krd@lednirg
Qualitätsmanagement
Franziska Schmidt
Röpersberg 2
23909 Ratzeburg
Phone: 04541-884-416
Fax: 04541-884-500
Mail: ed.suahneknark-krd@tdimhcsf
Advocates
Qualitätsmanagement/ Sachbearbeitung
Annika Grindel
Röpersberg 2
23909 Ratzeburg
Phone: 04541-884-5789
Mail: ed.suahneknark-krd@lednirg
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |