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Marien Hospital Düsseldorf GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Annegret Voß

Qualitäts- und Risikomanagementbeauftragte

Phone: 0211 -4400-2199
Fax: 0211-4400-2016
Mail: ed.nekinilk-dkkv@ssov.tergenna

Advocates

Yves Heuser

Patientenfürsprecher

Phone: 0211 -4400-2501
Fax: 0211-4400-2610
Mail: ed.nekinilk-dkkv@resueh.sevy

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes