Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Gudrun Lamberty
Qualitätsmanagementbeauftragte
Aloys-Schneider-Straße 37
54568 Gerolstein
Phone:
06561
-64-2702
Fax: 06561-64-2706
Mail:
ed.suahneiram@fie.ofni
Alexander Eberl-Loof
Krankenhausoberer
Aloys-Schneider-Straße 37
54568 Gerolstein
Phone:
06591
-17-556
Fax: 06517-17-544
Mail:
ed.suahneiram@fie.ofni
Advocates
Ernst Belling
Patientenfürsprecher
Aloys-Schneider-Straße 37
54568 Gerolstein
Phone:
0170
-1477511-
Mail:
ed.suahneiram@fie.ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |