Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Patrick Karpa

Lob- und Beschwerdemanagement

Phone: 034364 -6-2212
Fax: 034364-5-2225
Mail: ed.grubsutrebuh-hk@kitirkdnubol

Anonymous input options exist: Yes
Website of the contact form

Über das Kontaktformular "Lob und Kritik" auf der Homepage des Klinikum St. Georg haben Sie die Möglichkeit, uns anonym eine Rückmeldung zukommen zu lassen. Die Beschwerde wird anschließend an das Fachkrankenhaus weitergeleitet.

Patient surveys were conducted: Yes
Referral surveys were conducted: Yes