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Michels Brandenburgklinik SE

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kristin Brincker-Borath

Pflegedienstleitung

Phone: 033397 -3-4006
Fax: 033397-3-4044
Mail: ed.kinilkgrubnednarb@htarob.nitsirk

Advocates

Kristin Brincker-Borath

Pflegedienstleitung

Phone: 033397 -3-4006
Fax: 033397-3-4044
Mail: ed.kinilkgrubnednarb@htarob.nitsirk

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No