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Michels Neurologisches Rehabilitationszentrum Leipzig

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sonny Schneider

QMB

Phone: 033397 -3-3315
Fax: 033397-3-3333
Mail: ed.kinilkgrubnednarb@redienhcs.eciruamynnos

Advocates

Lars Werner

Pflegedirektion

Phone: 03425 -888-814
Fax: 03425-888-161
Mail: ed.kinilkneshcas@renrew.sral

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No