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Luisenklinik PMP

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Carolyn Sarnes

QMB

Luisenstr. 56
78073 Bad Dürrheim

Phone: 07726 -668-013
Fax: 07726-668-010
Mail: ed.kinilknesiul@senras.c

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No