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Havelland Kliniken GmbH, Klinik Nauen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Babette Dietrich

Referentin der Geschäftsführung

Ketziner Straße 19
14641 Nauen

Phone: 03321 -42-1003
Fax: 03321-42-1500
Mail: ed.nekinilk-dnallevah@hcirteid.ettebab

Advocates

Renate Laffers

Patientenfürsprecherin

Ketziner Straße 19
14641 Nauen

Phone: 03321 -42-1090
Fax: 03321-42-1085
Mail: ed.nekinilk-dnallevah@sreffal.etaner

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes