Ilm-Kreis-Kliniken Arnstadt-Ilmenau gGmbH

To the hospital’s home page

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

ed.nekinilk-sierk-mli.www//:ptth

Contact persons

Qualitäts- und Risikomanagement

Stefanie Jecht

Phone: 03628-919405-
Mail: ed.nekinilk-sierk-mli@tnemeganaM

Qualitäts- und Risikomanagement

Maria Daniela Murach

Phone: 03628-919405-
Mail: ed.nekinilk-sierk-mli@tnemeganaM

Advocates

Patientenfürsprecherin

Kirsti Senff

Phone: 06328-9190-
Mail: ed.nekinilk-sierk-mli@noitamrofnI

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes