Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Krankenhausoberin
Therese Schneider
Friedrich-Ebert-Straße 59
56564 Neuwied
Phone: 02631-82-1340
Fax: 02631-82-1243
Mail: ed.mukinilk-suahneiram@ofni
Leitung Qualitätsmanagement
Birgit Blumenthal
Friedrich-Ebert-Straße 59
56564 Neuwied
Phone: 02631-82-1907
Fax: 02631-82-1594
Mail: ed.suahneiram@lahtnemulb.tigrib
Patientenfürsprecherin St. Elisabeth Neuwied
Rita Schuhen
Friedrich-Ebert-Straße 59
56564 Neuwied
Phone: 02631-82-0
Mail: ed.mukinilk-suahneiram@ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |