Marienhaus Klinikum St. Elisabeth Neuwied

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Krankenhausoberin

Therese Schneider

Friedrich-Ebert-Straße 59
56564 Neuwied

Phone: 02631-82-1340
Fax: 02631-82-1243
Mail: ed.mukinilk-suahneiram@ofni

Leitung Qualitätsmanagement

Birgit Blumenthal

Friedrich-Ebert-Straße 59
56564 Neuwied

Phone: 02631-82-1907
Fax: 02631-82-1594
Mail: ed.suahneiram@lahtnemulb.tigrib

Advocates

Patientenfürsprecherin St. Elisabeth Neuwied

Rita Schuhen

Friedrich-Ebert-Straße 59
56564 Neuwied

Phone: 02631-82-0
Mail: ed.mukinilk-suahneiram@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes