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Allgemeinpsychiatrische Tagesklinik KIELER FENSTER

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

allg. Beschwerdewesen
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jörg Adler

Vorstand/Beschwerderatsmitglied

Alte Lübecker Chaussee 1
24114 Kiel

Phone: 0431 -649800-
Mail: ed.retsnef-releik@relda.j

Advocates

Anni Kaben

Patientenfürsprecherin

Alte Lübecker Chaussee 1
24114 Kiel

Phone: 0431 -649800-
Mail: ed.retsnef-releik@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No